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Unable to upload .mov videos

Re: Unable to upload .mov videos

TGNY
Explorer | Level 3

I should add that I tried both the desktop and web-based versions

Re: Unable to upload .mov videos

Jay
Dropboxer

Hi @TGNY, I'm sorry to hear about this.

 

Are you uploading the files directly to the Dropbox site, or via the mobile app? What steps have you tried so far?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload .mov videos

TGNY
Explorer | Level 3

I have tried both the web-based browser and the desktop app. I have not tried mobile as the video is on my laptop

Re: Unable to upload .mov videos

Jay
Dropboxer

What error are you getting in the desktop app when you hover over the Dropbox icon in the system tray/menu bar?

 

Have you allowed time for the video to upload, since it does depend on your bandwidth in the app, and the speed from the ISP?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload .mov videos

TGNY
Explorer | Level 3

I am in the process of uploading again, it shows varying speeds from 80-180kbps. I did a speed check on the upload speed and it is 1.25mbps at my hotel room. It's been uploading for 25 min now.

Re: Unable to upload .mov videos

Jay
Dropboxer

If you're referring to 1.25mbps for the upload speed, then it should approximate to 156.25 KB/s.

 

Assuming there isn't an increase or decrease in speed, then for a 650 MB file, it should take 69.33 minutes to upload.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload .mov videos

TGNY
Explorer | Level 3
Hi Jay, It did finally upload, thank you for your help.

Re: Unable to upload .mov videos

M_J_P
Explorer | Level 3

Hi,

 

Since March we have had issues with uploading files.

.mov, .zip, etc...

 

Error upload, just at the end.

so after 1-6 hours, uploading 13-50 GB, error.

after 3-4 tries, it usually works.

 

Using Mac OS High Sierra and Mojave (file System is APS).

Same issues when using external HFS+ drives.

Error while using Firefox and Chrome, and the DropBox desktop.

Re: Unable to upload .mov videos

Clomax
New member | Level 2

I'm experiencing the same thing. My large MOV. file is on my computer and external hard drive. It's telling me it can't upload because it's a large file in the cloud. What is this madness?  Please, help. 

Re: Unable to upload .mov videos

Walter
Dropboxer

Sorry to hear you're having issues with this @Clomax; could you post a screenshot of the exact error you get?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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