Unable to upload .mov videos

[Filmmaker26]

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?

[Rocky006]

Hello,

I am also having issues with uploading MOV files. It says the following files are not supported and could not be uploaded. Do the rest of you also have the same issue? I am using the web based version as my computer is too small to download the app.

[Rocky006]

My files are dowloaded onto my PC and dragged into the dropbox folder but still do not upload. I don't know how to fix this.

[vonwoo]

I never did find a fix for my issue.  I just kept trying, and eventually it would work.  But only after many failed attempts.  There was no explanation or help from Dropbox.  I ended up cancelling my subscription after that.  Sorry I caouldn't be of more help.

[Rocky006]

@vonwoo Oh that is such a shame that Dropbox were unable to find a solution after they were commenting... @dropbox have you been able to find a solution for this since March 2020?  I used to be able to upload mov files prior to this, so I don't know what has changed?

Regards

Rocky

[Walter]

Hey there @Rocky006; thanks for joining the discussion here.

May I ask if you've tried any other browsers than the one you used originally so far? 

[LC_C]

I had same issue. This is so frustrating. 

Had so many issues, and I am so nervous whether the files I have uploaded before have anything missing. I click "Skip" for the warning when it pop up error message, although at that time is different type of files.

By the way the uploading speed for dropbox is very slow.

I had 2TB Dropbox subscription, and indeed regret it!

[motionben]

Just chiming in to note that I'm also experiencing problems getting an .MOV file to finish uploading. Using Firefox on Windows, drag-and-drop method, file uploads to 99% and just hangs forever on that last 1%...

[Walter]

Hey @motionben, sorry to hear about this. Have you tried clearing your browser's cache or another browser?