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Unable to view jpg files

Unable to view jpg files

PA415
New member | Level 2
a month ago

I've been using Dropbox for many years, and have uploaded all of my photos, reviewing and previewing has never been an issue.  Today, none of the files can be previewed using Photo Viewer nor in file manager as icons.  When using photo Viewer the message is the file appears to be damaged, corrupted or too large.  Please advise as to why many of my files are now appearing corrupted.

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Re: Unable to view jpg files

Daphne
Dropboxer
a month ago

Hi there @PA415, I'm sorry to hear you're having trouble with this!

 

Just to clarify, do you have these files available locally on your computer, with the green tick icon?

 

Or are the files online only, and showing the grey cloud sync icon?

 

Also, please let me know what sync status the desktop app is showing at the moment.

 

Keep me posted - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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