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Unable to view shared link

Unable to view shared link

MichelleLM
Explorer | Level 3

I uploaded a pdf to dropbox to share with people. I created a link and sent the link to multiple people to view the file. However it seems like many people cannot open the link. All the settings are correct. How can I fix this?

Thank you.

3 Replies 3

Re: Unable to view shared link

Jay
Dropboxer
Hi @MichelleLM, thanks for posting on the Community!

What error are they getting if they attempt to view the shared link on the site?

Are they using a desktop or mobile device to view the link? What OS are they using?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to view shared link

MichelleLM
Explorer | Level 3

Both android and iphone are having trouble. But some iphones have no problem viewing it. 

One person got a message saying it's an invalid format.

Re: Unable to view shared link

Walter
Dropboxer

If this persists after clearing their browsers' cache and/or on other browsers as well, could you send us a screenshot of the exact error they get, Michelle?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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