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Unshared a folder and now subfolders are missing

Unshared a folder and now subfolders are missing

romalley2020
New member | Level 2

Hi,

My husband had added a couple of subfolders to our shared folder, but they did not show up for me. I did not realize that and, in order to get him current on all of our shared files/folders, unshared the folder and then reshared it. It appears to have deleted his subfolders.

I have tried all of the recommended suggest methods for recovering the files, but have not been successful.

Has anyone experienced this issue and found a solution?

Thank you!

1 Reply 1

Re: Unshared a folder and now subfolders are missing

Jay
Dropboxer
Hi @romalley2020, thanks for joining the Community!

I understand your concern over the missing folders. Generally, unsharing a shared folder won't delete any files within.

Could you first check to see if the folder was deleted, but can be re-added back on this page?

Secondly, are any deleted files appearing here, or any recent events?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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