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Unsynched my Dropbox account, lost folders on desktop

Unsynched my Dropbox account, lost folders on desktop

okaybub
Explorer | Level 3

Hi.

 

So I unsynced my Dropbox account from my laptop because around a week and a half ago, it scared me by relocating my folders and I thought they had been deleted. It also made some of my files disappear until I signed into the right account that they were accessible on. So today I decided to unsync it because I had a feeling it would happen again later in the future, and I was right. The files were all backed up and everything on Dropbox so I figured if the same incident happened again I could just recover them. However, this wasn't the case as not only did I lose those files but I also lost some folders too. I was able to recover the files by signing back in but now the folders are missing and they do not appear in any of the folders onto my computer. I can't even access them onto my Dropbox anymore because they are labelled as "localized". I can't seem to get into direct contact with any representative either so now I'm just upset and trusted because of this. 

12 Replies 12

Re: Unsynched my Dropbox account, lost folders on desktop

okaybub
Explorer | Level 3

*upset and frustrated. 

 

I am not sure why it autocorrected to trusted.

Re: Unsynched my Dropbox account, lost folders on desktop

Hannah
Dropboxer

Hi @okaybub, thanks for posting and I'm sorry you're having trouble, but let's see what we can do.

Do you know if the Dropbox application on your computer had finished syncing before you unlinked it?

Do you perhaps see your deleted folders here or in the Recycle bin/Trash on your computer?

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unsynched my Dropbox account, lost folders on desktop

okaybub
Explorer | Level 3

I believe most of the files were already synced when I did it. However, I was having issues with the files being too big and needing to upgrade for more storage space. Though when I had unsynced it 1-2 weeks before and everything else was the same, there were no lost files or folders. 

Re: Unsynched my Dropbox account, lost folders on desktop

okaybub
Explorer | Level 3

And no, none of the missing files were found in the trash bin/recycle folder on my computer. 

Re: Unsynched my Dropbox account, lost folders on desktop

Hannah
Dropboxer
Thanks for updating me on this.

Can I reach out to you via email to the address you have here, so we can look into it a bit more closely?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unsynched my Dropbox account, lost folders on desktop

okaybub
Explorer | Level 3

Yes, you can email me.

Re: Unsynched my Dropbox account, lost folders on desktop

Hannah
Dropboxer
Sure thing! I've just reached out to you, so make sure to check your mail!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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lost files due to unlink

Spiros1
Explorer | Level 3

Hi there, i just bought a new phone and installed dropbox.

i had to unlink previous broken devices and linked the new one which i did. since then my whole files hace been lost,

 

What action i have to do in order to bring back alive?

 

Thanks in advance

 

Spiros

Re: lost files due to unlink

Megan
Dropboxer
Hey @Spiros1, thanks for posting today! 

It sounds like you might have connected to a different account. Have you checked?

Since unlinking won't delete your content, can you have a moment to check into your Deleted files page

Have a look, and let me know what you find! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Spiros1 Explorer | Level 3
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