I have a frequent problem within my team:
Obviously none of the other person deletes on purpose the rows saved by A.
The problem doesn't happen all the time and isn't easily replicable, plus the other persons are normally able to see rows added by A if we try a test.
Being the file a list of different orders from customers, it gets updated all the time by the team members, and any loss of rows is not easily identifiable and creates problems.
Anyone has an idea of what we could do?
Thanks in advance
thanks for your reply.
All team members are using the desktop version of Dropbox, and automatic updates are enabled - so every version is supposed to be updated.
After further tests I managed to define the issue better: person B is a Mac user (therefore has Dropbox for Mac).
Here's how to reproduce the problem:
- person A opens the file first
- person B opens the file some time after and is not able to see that A has it open too
- person A saves the file
- person B doesn't get any notification about it, and any change B does after overrides the original file, without creating a conflicted copy: the update from A is lost
This seems to happen with every Mac user, but not the other way around (if A uses Mac and B Windows, or if both use Windows, everything works smoothly with the conflicted copy).
@Walter the badge appears but it doesn't show anymore the message "also xxx is viewing this file", for none of us, since some time (a few months?). I thought there had been an update not to show it anymore.
The ideal solution, however, would be to fix the issue with the Mac versions, so that conflicted copies are created if the file is overridden.
Hi @Hannah , thanks for your reply.
I confirm that the previous versions of the file are available in the Dropbox version history as well, and that, to my surprise, the changes made in the file are always syncronized to the Dropbox of the Mac user.
So here's another use case:
- person A is working on the file
- person B (Mac user) opens the file some time after
- person A saves the file
- person B gets the green check mark next to the file and the correct time of the last update (but no warning like "Person A has just saved another version of this file")
* if person B just closes the file, everything is good: the next time he/she will open it, it will be A's last version
* if person B saves the file, being not aware of the changes done by A meanwhile due to the lack of notifications, any update from A is lost, and the new version from B will be syncronized to everyone's Dropbox, with no conflicted copies
To me it sounds like a bug in the last version of Dropbox for Mac: all files get correctly sync, but Mac users changes override all the other changes, without any warning, if more people had the file opened at the same time.
The same user case replicated with Windows users doesn't create any problem, because there are warnings and conflicted copies.
Also, we all have the Dropbox Badge in place, but since some months it doesn't show to any of us the message "Person X is also viewing this file" anymore.
Thanks for the update, Laura!
Would it be OK, if I reached out to you via email, so we can look a bit further into this?
Let me know what you think!
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