Upgrading my account?!

[saulel]

Hello and thanks for looking into this.

I'm trying to share a file with my wife, but get a message (in her DB acct.) that her box is full. She has a 2 TB (plus) and it wants to upgrade to 3.

When I go to her computer in the Finder I see that under the DB folder is only one folder (with subfolders and files) and in the DB acct the same.

In the finder her folder is 44GB so she should have plenty of space left.

Any insights? What am I doing wrong here?

Thanks.

Saul

[Walter]

Hey @saulel; welcome aboard and thanks for using Dropbox!

Can you please send me a screenshot of the exact message you get and clarify what is reported in the account's plan tab too? 

Thanks!

[dbxy]

Hello Walter and thanks for replying to my question.

Unfortunately I couldn't access my computer until now.

This is the screenshot of my wife's plan tab (#1)

I wanted to share a file in my DB acct on my laptop 

So I copied the link

And emailed it to my wife's laptop

[Removed as per Community Guidelines]

Logged into her DB acct.

But, when I tried to save it

Got this message:

Although her whole folder is just 44.25 GB

Am I doing something wrong?

Thanks again for your help.

Happy Holidays.

Saul

[Jay]

Hi @dbxy, assuming you're the same person, it looks like you're signed into another Dropbox account, since the username is different.

As you mentioned you were trying to share something, is it possible that you don't enough space on your account?

Seeing as you're on a different profile, it looks like you're trying to add the file to an account which doesn't have enough quota. Please could you check which account is signed in on the Dropbox site from here, and what quota it has here?

[dbxy]

Hi Jay.

Both links take me to my account, to the General tab. The 1st link to the Basics and the 2nd one to the preferences.

First link:

2nd link

[dbxy]

And yes. I am trying to share a file in my folder in my MBP with my wife in her's. (I have access to both MBPs and both accounts)

[Lusil]

Hey @dbxy, could you go to the Plan tab of the account that you're trying to add the shared content to?

[dbxy]

Hello Lusil.

Went to my wife's laptop. Her DB is full.

Could you please point me to the right articles:

1- How to erase folders/files on the DB backup without deleting them in the laptop.

2- How to choose to backup only specific folders/files?

Thank you very much for your support guys!

Saul

[Lusil]

Of course, that's what we're here for after all, @dbxy!

You can delete unwanted files by followed these steps, and remove shared content as per these ones. 

As for backing files up, are you referring to computer backup or simply manually uploading items? 

[dbxy]

Thanks for your reply.
Regarding the backup I am referring to backing up automatically specific folder/files but not the whole computer