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Upload speed suddenly drops or stops altogether

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Upload speed suddenly drops or stops altogether

Explorer | Level 3

Hi

I am uploading large image files to dropbox from an iMac to my dropbox account on a Firefox browser. I have super fast fibre broadband. More often than not, the upload starts find at around 3MB/sec but suddenly stops before the upload is complete. So drops down to 1 or 2 KB/sec. I am not running any other uploads. Really can't figure out what is happening!

 

Thanks

1 Accepted Solution

Accepted Solutions
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Re: Upload speed suddenly drops or stops altogether

Dropboxer
Dropboxer

Hi there @Fivelightsdown, I'm sorry to hear you're having trouble with this!

 

Can you let me know if you have the same issue if you try the following?

  • Clear your browser's cache
  • Use an incognito window
  • Use another web browser

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

2 Replies 2
Highlighted

Re: Upload speed suddenly drops or stops altogether

Dropboxer
Dropboxer

Hi there @Fivelightsdown, I'm sorry to hear you're having trouble with this!

 

Can you let me know if you have the same issue if you try the following?

  • Clear your browser's cache
  • Use an incognito window
  • Use another web browser

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Upload speed suddenly drops or stops altogether

Explorer | Level 3

Hi

I have tried using Safari instead and this has fixed the issue. I'd like to know what the problem is with Firefox though as this is my main browser.

 

Thanks

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