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Uploaded docs in drop box not visible

Uploaded docs in drop box not visible

TJ941
New member | Level 2

Hello!  I started a new class and all of the class has access to a drop box.  On a weekly basis, class materials are loaded to the drop box by the instructor and the class down loads them.  ALthough I have the same link as the other students, I am not able to see the newly loaded documents in the drop box.  I have refreshed the link....and the tech support for the class said to clear my cache and cookies.  Upon doing this - I still cannot see new documents.  I tried using different browers (e.g. Chrome, etc) and still have an issue.  

Does anyone have troubleshooting ideas?  Really appreciate your time and response to my quiry.  thank you.

1 Reply 1

Re: Uploaded docs in drop box not visible

Jay
Dropboxer
Hi @TJ941, thanks for posting on the Community!

Are you sharing the files via a shared link to a folder, or is everyone accessing the Dropbox account using its credentials?

Do you see any recent events, or deleted files?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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