Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I have just uploaded 55 photos and Dropbox says it occupies about 270 MB, which is about right for full resolution. When I download a typical photo I get a file of 99 KB which is obviously not full resolution. What is going wrong?
How are you downloading the photo?
If you're viewing the photo on the Dropbox website, make sure you're using the Download button in the upper-right corner of the page. If you're using your browser's Save functionality, all you're doing is saving the lower resolution preview.
When you click download the image, my iPhone gives an option to "view" or "download" to phone. When I press view, I can see it full resolution. Isn't it still downloading temporarily to my iPhone? Do I need to clear the cache or delete data of safari?? How would I do that if so? Thanks!
Hey @Appomo.
No need to do anything if you are seeing the full resolution of the file when you view.
The mobile app does not download the files to your device if you don't select to offline them or download/export them.
Feel free to ask more questions.
Cheers!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
It is not possible to get the photo with full resolution from the link with android.
Dropbox will perish. They try to compete with Google and Microsoft for the consumers, who do not have an idea what "resolution" even is. However, Dropbox succeeded because it was adopted by professionals. If they download a photo, they want to have the exactly same binary file.
I am viewing my videos through the Desktop version and my 4K videos are being downgraded to 720P.
I'll go back to Google Drive where they play in full resolution.
Even after downloading, the images are low resolution. Setting in DropBox?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!