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Re: Uploading File via Website Gets Server Error ?

Uploading File via Website Gets Server Error ?

GoLfWRC
Explorer | Level 4

Trying to upload video file to Dropbox using Firefox 83.0. A file is about 19GB, not exceeded limit, of course. Now, getting error says "Something went wrong while uploading this file. There was a server error during the upload request." Why is that ?

10 Replies 10

Re: Uploading File via Website Gets Server Error ?

Daphne
Dropboxer

Hey @GoLfWRC, sorry to hear you're having trouble with this!

 

Could you try the following to see if any of the steps help with this?

  • Clear your browser cache and try the upload once more
  • Use an incognito browsing window
  • Try another web browser altogether

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

Hi

I have same similar issue with windows10 and latest FF.

I have tried to upload 3 files of around 40GB each several times.

Small file of 40 KB is fine.

Upload starts fine, but after some hours I am getting error "something went wrong while uploading this file. There was a server error during the upload request"

Pls. advise

Br Peter Lauritzen

Re: Uploading File via Website Gets Server Error ?

Walter
Dropboxer
Hey there @plaurits; thanks for joining the discussion here.

Can you please let us know if you get any different results on other browsers

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

Hi Walter

Thanks for response.

Meanwhile I realized that dropbox was trying to sync folder to local disk.

I have now disabled that and will retry the upload.

br Peter

Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

still same issue, I will try with another browser

Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

Hi Walter

I switched to chrome and after that upload was fine.

So for some reason firefox does not work for upload of GB size files on this windows10 64 bit 2004 setup.

Thanks for advice.

Br Peter

Re: Uploading File via Website Gets Server Error ?

GoLfWRC
Explorer | Level 4
It might seems to be an issue between Dropbox and Firefox but it is like hit and miss. Issue has never been solved since an error message from Dropbox does not really help. From the start, I have successfully uploaded a big file just around 3 over 10 attempts. A bit disappoint at this point, so I will start transferring all my files to my own server in near future.

Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

In my case I transferred 3 files of size 40 GB each wo issue using chrome.

So I will just stick to chrome when uploading in dropbox.

btw: Has FF issue been reported to FF support?

Re: Uploading File via Website Gets Server Error ?

plaurits
Explorer | Level 3

I have raised issue to firefox now, see https://support.mozilla.org/en-US/questions/1323024

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