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Uploading a 6,61GB file stucks at last second

Uploading a 6,61GB file stucks at last second

New member | Level 2

Hi,

I want to upload a video file, that is 6.931946 KB exactly and I do not get it uploaded to my space that has 13GBs free space left. I tried several times.

All other files smaller than that made it correctly and are accessible by the family.

Any idea?

5 Replies 5

Re: Uploading a 6,61GB file stucks at last second

Dropboxer

Hi there @Klavo, let's see what we can find on this. 

 

How are you uploading the file? Is it through the website, the desktop app, or the mobile app?

 

Also, are you getting any specific error messages? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Uploading a 6,61GB file stucks at last second

New member | Level 2

Hello Lusil,

I have just tried again - same problem. The upload stucks at the last second, now for about 5 minutes. No error message yet. It's this one file, but I had uploaded an older version without any problems.

01-10-2020 18-42-05.jpg

Re: Uploading a 6,61GB file stucks at last second

New member | Level 2

I forgot to say: It's by Dropbox function upload file from a Windows 10 based system.

Re: Uploading a 6,61GB file stucks at last second

New member | Level 2

After about 20 Minutes I got this error message: It translates to "During Upload an error occurred. During the Upload request an server error occurred."

This was after about 8 Mins upload time (99, when the counter got stuck at 1 second left. I left it there for about 20 Mins when the error occurred.

 

01-10-2020 19-13-28.jpg

Re: Uploading a 6,61GB file stucks at last second

Dropboxer

Thanks for getting back to me and for the additional screenshots, @Klavo

 

Could you rename the file and then try uploading it again? Maybe that will do the trick. 

 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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