My excel file from my desktop has extremely slow upload to Dropbox. I will pause syncing and then resume and it will upload immediately. Have to continue to repeat this. Any ideas? Are there overall issues with Dropbox currently?
Hey there @Jmk123 - how are you today?
We haven't got any similar reports lately; could you perhaps try re-installing our app and let me know if you're still seeing this?
Let me know if you do and we'll take it from there. Thanks!
Sorry to hear that @TrickyD.
Could you try to rename the file in question and/or move it out from your Dropbox folder and back in?
Thanks in advance and welcome to our Community btw!
That could be normal as you're tampering with the connection on the affected machine when switching off your VPN @TrickyD.
Have you considered adding Dropbox to your proxy settings by the way?
Pausing and resuming the syncing process should help as you mentioned as our desktop app might get stuck when such connection changes occur.
In any case, I'm here if you'd like to look further into this, so please let me know if you'd like me to reach out via the email address that's associated with your Community's profile.
Enjoy the rest of your Friday in the meantime!
Thank you , the machines normal state is no VPN so it's not really tampering and no proxy in use either, we just sometimes need to connect to a customer network via a restrictive VPN , the only reason I'm really mentioning it is that MS OneDrive and GoogleDrive handle the same scenario on the same machine without any intervention , i.e. they can pick up and carry on after a VPN has blocked their operation without any user intervention whereas DropBox requires a Pause/Resume. If you'd like me to send a log or anything , just let me know on my profile email.
Thanks for the additional details @TrickyD - it's most appreciated!
Now, when it comes to your concern, I'm not sure how the change in your network would affect our desktop app and the pause/resume might indeed be needed for it to operate properly but if you'd like to look further into this, please feel free to submit a ticket so our team can investigate further: https://www.dropbox.com/support
Let me know if there's anything I can do to assist. Oh and happy Monday!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.