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Uploading an excel file is slow until I pause and resume syncing. Any ideas?

New member | Level 2
New member | Level 2

My excel file from my desktop has extremely slow upload to Dropbox.  I will pause syncing and then resume and it will upload immediately.  Have to continue to repeat this.  Any ideas? Are there overall issues with Dropbox currently? 

7 Replies 7
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Re: Slow syncing

Dropboxer
Dropboxer

Hey there @Jmk123 - how are you today?

We haven't got any similar reports lately; could you perhaps try re-installing our app and let me know if you're still seeing this?

Let me know if you do and we'll take it from there. Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Explorer | Level 4

I have exactly the same issue a 300Kb Excel file will stick at syncing for ever until I pause and restart , this is a recent issue dating from the new giant dropbox dialog box.

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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Dropboxer
Dropboxer

Sorry to hear that @TrickyD.

Could you try to rename the file in question and/or move it out from your Dropbox folder and back in? 

If the issue persists after those actions, please send me the exact status of the desktop app as shown within the affected computer's system tray/menu bar.

Thanks in advance and welcome to our Community btw!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Explorer | Level 4
Hi Walter, I don't think it's related to any specific excel file as it has happened with maybe 20 or 30 different ones. What might be significant is that I get the issue on a machine which is used part of the day with a restrictive VPN that blocks Dropbox, so I update excel sheets then disconnect the VPN , Dropbox identifies how many files to sync but always stalls on the first one. Pause/Resume sorts it out and it's fine until the next time the VPN is used.
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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Dropboxer
Dropboxer

That could be normal as you're tampering with the connection on the affected machine when switching off your VPN @TrickyD

Have you considered adding Dropbox to your proxy settings by the way?

Pausing and resuming the syncing process should help as you mentioned as our desktop app might get stuck when such connection changes occur.

In any case, I'm here if you'd like to look further into this, so please let me know if you'd like me to reach out via the email address that's associated with your Community's profile.

Enjoy the rest of your Friday in the meantime! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Explorer | Level 4

Hi Walter,

Thank you , the machines normal state is no VPN so it's not really tampering and no proxy in use either, we just sometimes need to connect to a customer network via a restrictive VPN , the only reason I'm really mentioning it is that MS OneDrive and GoogleDrive handle the same scenario on the same machine without any intervention , i.e. they can pick up and carry on after a VPN has blocked their operation without any user intervention whereas DropBox requires a Pause/Resume. If you'd like me to send a log or anything , just let me know on my profile email.

regards

 

 

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Re: Uploading an excel file is slow until I pause and resume syncing. Any ideas?

Dropboxer
Dropboxer

Thanks for the additional details @TrickyD - it's most appreciated!

Now, when it comes to your concern, I'm not sure how the change in your network would affect our desktop app and the pause/resume might indeed be needed for it to operate properly but if you'd like to look further into this, please feel free to submit a ticket so our team can investigate further: https://www.dropbox.com/support 

Let me know if there's anything I can do to assist. Oh and happy Monday!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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