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Re: Uploading files (small in size) failures 100% of the time

Uploading files (small in size) failures 100% of the time

Urny
Explorer | Level 3

i opened a new account yesterday. When I upload the files they do not verify. (.jpg, pdf, etc.) none verify. All the files are small size. 1 page document / data

 

thank you

3 Replies 3

Re: Uploading files (small in size) failures 100% of the time

Daphne
Dropboxer
Hey there @Urny, thanks for reaching out to us here!

Can you clarify for me what steps you're taking to upload the files?

Also, what do you mean when you say that the files do not verify?

If possible, please send along any relevant screenshots of this, or any errors you might be getting.

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Uploading files (small in size) failures 100% of the time

Urny
Explorer | Level 3

Hi Daphne, When I drag the file over (numerous times) and drop it. I get this message when I select Upload. thanks for the quick response. 

Urny_0-1617390947947.jpg

 

 

 

 

 

Re: Uploading files (small in size) failures 100% of the time

Jay
Dropboxer
Hi @Urny, could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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