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Uploading .jpg files to dropbox from pc

Uploading .jpg files to dropbox from pc

Cmn288
Explorer | Level 3

Hi Guys need some help.

When I try and upload a photo, .jpg file on my pc it starts to upload then stops it puts thumbnail and jpg file name. But no data is loaded I have checked firewall settings, reinstalled it to no avail.

It works fine on  android app so what am I missing .

Thanking you in anticipation.

6 Replies 6

Re: Uploading .jpg files to dropbox from pc

Jay
Dropboxer
Hi @Cmn288, thanks for posting today!

Are you upload directly to the Dropbox site, or by moving a file into the Dropbox folder for the app to sync to the site?

Is the file visible on the Dropbox site at all?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Uploading .jpg files to dropbox from pc

Cmn288
Explorer | Level 3

Jay, using Dropbox for S mode app on pc that i have used many times before. just trying to upload a single .JPG photo.

I have now done it through the website with no probs but cant understand why the app didnt do it. 

any ideas?

Cheers

Clive

Re: Uploading .jpg files to dropbox from pc

Jay
Dropboxer
What are the exact steps you're taking in order to upload the file?

If you upload it via the Dropbox site directly, does the file appear on the site?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Uploading .jpg files to dropbox from pc

Cmn288
Explorer | Level 3

Jay, it uploads fine from main website.

Using Dropbox for s app it does not.

The steps are

1. Open app this opens Dropbox.

2. Click on + add new file.

3. Select file

This starts to upload, then stops but I get a thumbnail and file name, but 0kb of data.

So I am sure you can see why I am puzzled. 

Regards Clive 

Re: Uploading .jpg files to dropbox from pc

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it again to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Uploading .jpg files to dropbox from pc

Cmn288
Explorer | Level 3

Jay,

tried that a couple of days ago to no avail

ah well just have to ignore the app and go staight to website in future.

thanks for your help

cheers 

Clive

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    Jay Dropboxer
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