Uploading to the site is slow, and then stops

[dncollins]

Straight forward upload of 50 meg .mov file goes very slowly and hangs with progress bar at 75% point.  I've only used about 8 MB of my storage quota.  I do use malwarebytes, but turned off running scan ... no change in speed or % of file uploaded.  5 attempts, no luck.

my setup:

imac running macos 10.12.6

Firefox 85.0.2

[Jay · Accepted solution]

Hi @dncollins, thanks for joining the Community!

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any details!

[dncollins]

Good advice Jay -

Switched to Edge for Mac browser and got file to upload.  Still slow (3 min to upload ~50MB), but I'm guessing that's an upload issue with my ISP.  So browser switch worked.

Cleared my Firefox cache and all dropbox cookies.  Now gets to 90% uploaded before hanging.

I got what I needed uploaded with Edge and I don't have time to debug problem on Firefox so you get the win Jay.

[Jay]

No worries, @dncollins, let me know if you have any further queries in future.

Enjoy your week ahead!