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User is Banned when sharing

New member | Level 2
New member | Level 2
When it try to share a folder it keeps telling me the "User is Banned" no matter what email i use for them 
298 Replies 298
Highlighted

Getting an error about banned links when sharing a folder

New member | Level 2
New member | Level 2

HI I am looking for some help and advice, tonight I tried to share a folder and got a message user banned and I cannot understan why as I used dropbox two nights ago and no problems.

No matter whose email address I try and share files or folders I get the user banned message and as I have not broken any rules cannot understand what has gone wrong...thanks in advance

Highlighted

Re: Banned user

Dropboxer
Dropboxer
Hi there, it sounds like you’re experiencing something similar to this.
 
If this is the case, please let me know if we can reach out to your email address associated with your profile.
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Banned user

New member | Level 2
New member | Level 2

Hi and thanks for quick reply, yes it looks very similar to what I am experiencin as the folder I am trying to share is about 3gb in size, previously that would not have been a problem.  I recently cleared out all files stored on dropbox so as to allow me to share a large folder.....thanks

Highlighted

User is Banned when sharing

New member | Level 2
New member | Level 2

When it try to share a folder it keeps telling me the "User is Banned" no matter what email i use for them 

Highlighted

Re: User is Banned when sharing

Dropboxer
Dropboxer

Hey there - sorry to hear that!

As I'd like to have a more in-depth look into this, I just sent you a brief message to your Dropbox associated email address, thus creating a ticket for you with ID: 8998915. 

Take a look at your inbox (you can track support tickets through Zendesk) and we'll take it from there.

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: User is Banned when sharing

Dropboxer
Dropboxer

Hey there @Emergeware, sorry to hear you're having issues with this. 

I've just sent you an email to your Dropbox associated address so we can have a more in depth look into this. 

Take a look at my message (ticket ID: 9004622) and we'll take it from there.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: User is Banned when sharing

New member | Level 2
New member | Level 2

Hello  Walter,

I seem to be having the same issue. Could you help me resolve please?

Many thanks,
Alex

Highlighted

Re: User is Banned when sharing

Dropboxer
Dropboxer

Sorry for any inconvenience Alex; I just reached out via email to your Dropbox associated address so we can work on this together.

Take a look at your inbox (ticket with ID: 9008740 ) and we'll take it from there.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

User is Banned when sharing

New member | Level 2
New member | Level 2

When I try to add a user to a shared folder I get the error : User is banned

Did not have the same problem in the past. Thank you

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