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Using Dropbox paper and getting .mp3 files are supported but something went wrong.

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Using Dropbox paper and getting .mp3 files are supported but something went wrong.

New member | Level 2
New member | Level 2

Dears! 

I hope someone has a solution for this. 

I am trying to use Dropbox papers, the preview for the mp3 files is not working. It says mp3 files are supported but something went wrong.  

Is 'member associated with the file' option has anything to do with this?

3 Replies 3
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Re: Using Dropbox paper and getting .mp3 files are supported but something went wrong.

Dropboxer
Dropboxer

Hi @AGhannam - welcome to the Community and thanks for using Paper!

I just tried this on my end and the mp3 files are previewing just fine. Could you clear your browser's cache and try again?

If that doesn't help, please try another browser or an incognito window with no extensions or plugins running.

Keep me posted on your findings!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Using Dropbox paper and getting .mp3 files are supported but something went wrong.

New member | Level 2
New member | Level 2

Dear Walter, 

Thank you for your promptness. 

I followed the first step but had to follow the second as well. But unfortunately, both didn't work, I am not sure what I am doing wrong. 

Please let me know if anything I can do. thanks!  

 

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Re: Using Dropbox paper and getting .mp3 files are supported but something went wrong.

Dropboxer
Dropboxer

Thanks for giving my suggestions a go @AGhannam!

Can you please let me know if this happens for all of your mp3 files or a specific one? 

Out of curiosity, how large is this mp3 file? 

Could you also replicate the error you get on a new Paper doc? 

If so, please send me a screenshot of it so I can have a visual too. 

Thanks again! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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