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Using the @ function to tag people in comments.

Using the @ function to tag people in comments.

Helpful | Level 5

Why can't people that aren't part of our team but have been invited to a folder use the @ function while making comments?

1 Accepted Solution

Accepted Solutions

Re: Using the @ function to tag people in comments.

Helpful | Level 5

We have figured it out! If the person making the comment has never emailed the person that they are @ing their names don't show. Rookie mistake, idk, but we figured it out Thanks for your help!

View solution in original post

5 Replies 5

Re: Using the @ function to tag people in comments.

Dropboxer

Hi @Heidi12, thanks for posting today!

 

It should be possible for users to @ others in the same folder. What happens if they try to do so?

 

Are they doing this via the website, or on the Dropbox desktop application or mobile app?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Using the @ function to tag people in comments.

Helpful | Level 5

They are using the desktop app and when they try the only two people that pop up as available @'s are myself and my partner, the other person with admin abilities. ( I don't know that that has anything to do with it, but thought I should mention) It happens on different computers and with different log in's.

Re: Using the @ function to tag people in comments.

Dropboxer

Have they added the other users as contacts in their Dropbox account?

 

What happens if they @ the person's email address (which can be seen in the shared folder) and press enter directly?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Using the @ function to tag people in comments.

Helpful | Level 5

We have figured it out! If the person making the comment has never emailed the person that they are @ing their names don't show. Rookie mistake, idk, but we figured it out Thanks for your help!

View solution in original post

Re: Using the @ function to tag people in comments.

Dropboxer

No worries, @Heidi12 I'm glad to hear you managed to resolve it. 

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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