Using the @ function to tag people in comments.

[Heidi12]

Why can't people that aren't part of our team but have been invited to a folder use the @ function while making comments?

[Jay]

Hi @Heidi12, thanks for posting today!

It should be possible for users to @ others in the same folder. What happens if they try to do so?

Are they doing this via the website, or on the Dropbox desktop application or mobile app?

This will help me assist further!

[Heidi12]

They are using the desktop app and when they try the only two people that pop up as available @'s are myself and my partner, the other person with admin abilities. ( I don't know that that has anything to do with it, but thought I should mention) It happens on different computers and with different log in's.

[Jay]

Have they added the other users as contacts in their Dropbox account?

What happens if they @ the person's email address (which can be seen in the shared folder) and press enter directly?

[Heidi12 · Accepted solution]

We have figured it out! If the person making the comment has never emailed the person that they are @ing their names don't show. Rookie mistake, idk, but we figured it out Thanks for your help!

[Jay]

No worries, @Heidi12 I'm glad to hear you managed to resolve it. 

Enjoy your week ahead!