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Using the @ function to tag people in comments.

Using the @ function to tag people in comments.

Heidi12
Helpful | Level 5

Why can't people that aren't part of our team but have been invited to a folder use the @ function while making comments?

1 Accepted Solution

Accepted Solutions

Re: Using the @ function to tag people in comments.

Heidi12
Helpful | Level 5

We have figured it out! If the person making the comment has never emailed the person that they are @ing their names don't show. Rookie mistake, idk, but we figured it out 🙂 Thanks for your help!

View solution in original post

9 Replies 9

Re: Using the @ function to tag people in comments.

Jay
Dropboxer

Hi @Heidi12, thanks for posting today!

 

It should be possible for users to @ others in the same folder. What happens if they try to do so?

 

Are they doing this via the website, or on the Dropbox desktop application or mobile app?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Using the @ function to tag people in comments.

Heidi12
Helpful | Level 5

They are using the desktop app and when they try the only two people that pop up as available @'s are myself and my partner, the other person with admin abilities. ( I don't know that that has anything to do with it, but thought I should mention) It happens on different computers and with different log in's.

Re: Using the @ function to tag people in comments.

Jay
Dropboxer

Have they added the other users as contacts in their Dropbox account?

 

What happens if they @ the person's email address (which can be seen in the shared folder) and press enter directly?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Using the @ function to tag people in comments.

Heidi12
Helpful | Level 5

We have figured it out! If the person making the comment has never emailed the person that they are @ing their names don't show. Rookie mistake, idk, but we figured it out 🙂 Thanks for your help!

Re: Using the @ function to tag people in comments.

Jay
Dropboxer

No worries, @Heidi12 I'm glad to hear you managed to resolve it. 

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Feb 2022-Using the @ function to tag people in comments.

VyC_Bere
New member | Level 2

Hello,  

 

My coworkers are using the dropbox website to add comments and tags to our business dropbox file. However, I'm not connected all day on a website, I'm using the desktop app.

 

I don't receive a notification as I received it for google drive. And it's causing frustration to my coworkers who are expecting action from my side. And obviously for me because I don't know what they are expecting from me.

 

I activate all the notifications, in all places. I'm not planning to use the dropbox website all day just to see the comments or notifications.

Any solutions?

Thanks

 

Thank you

Re: Feb 2022-Using the @ function to tag people in comments.

Walter
Dropboxer
Hey @VyC_Bere, thanks for joining the discussion here and sorry to hear you're having issues with this. 

Can you please clarify if you're not getting email notifications for comments on shared files your collaborators have @mentioned you or if you're only referring to the desktop app's notifications?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Feb 2022-Using the @ function to tag people in comments.

VyC_Bere
New member | Level 2

I received emails, but I'm not able to read my emails until 2 or 3 days later.

 

I'm not receiving desktop app notifications. I'm not connected to the Dropbox Website and not planning to do it.

 

Thans

Re: Feb 2022-Using the @ function to tag people in comments.

Heidi12
Helpful | Level 5
The desktop app has been removed I believe. What you could do is follow any folders that you need to work with, then when something happens in those folders you should get a notification.
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Top contributors to this post

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    Heidi12 Helpful | Level 5
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    VyC_Bere New member | Level 2
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    Walter Dropboxer
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    Jay Dropboxer
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