cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

New member | Level 2

Files which are in Dropbox Vault are displaying correctly using iOS and Mac, but not showing using Windows 10. Is there a fix for this?

 

Thank you.

9 Replies 9

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Dropboxer

Hey @joelstarkman, let's see what we can find on this. 

 

Could you send me a screenshot (without any personal info) illustrating the different displays you mention?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Explorer | Level 3

Hi Lusil,

 

Screen shots are attached (Windows10, iOS and MacOS)....MacOS_Dropbox_Vault.jpgiOS_Dropbox_Vault.jpgWindows10_Dropbox_Vault.jpg

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Dropboxer

Thanks for these screenshots, @joelstarkman

 

Could you check which version of the desktop app you're running and what the syncing status is? 

 

You can do that by hovering over the Dropbox icon that's next to your computer's clock. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Explorer | Level 3

Version 112.4.321

 

Sync status states "Up to date"

 

I think the problem may be that the folder that I moved into Vault was originally set to not sync with my Windows computer. So when moved into the vault, it is also not showing on the Windows computer.

 

What is the best way to resolve this?

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Dropboxer

Hi @joelstarkman_msa, do you mean you used selective sync to prevent it from syncing, or were you ignoring the folder?

 

Does the folder name itself have any characters that are incompatible with Windows?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Explorer | Level 3

The folder had been set to not sync with my window computer using Selective Sync. The folder name is legit.

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Dropboxer

Are you able to select the folder in the selective sync window on your desktop app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Explorer | Level 3

Hi Jay,

 

I did a workaround by copying the original files into a new folder, then placed the copies into the vault. All is working now. 

 

Thanks for your support and assistance.

 

Joel

Re: Vault Not Showing Correctly in Windows 10, but Correctly using iOS and Mac

Dropboxer

No worries, @joelstarkman_msa, glad to hear you were able to get the files into the Vault. 

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?