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Very slow files upload (Wifi or 4G)

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Very slow files upload (Wifi or 4G)

Explorer | Level 3

Hi!

I have an issue when uploading scanned documents from my mobile (iPhone 11). Any insights ?

It used to working perfectly, since 5 months it's super slow...

I need to scan regularly more than 50 documents for my company.

Please help !

3 Replies 3
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Re: Very slow files upload (Wifi or 4G)

Dropboxer

Hi @hdanterroches, thanks for posting today!

 

I'm sorry to hear about this situation. Are you saving the scans as PDF or JPG images? Are there multiple pages in each scan?

 

Have you tried clearing the cache in the mobile app to see if this helps?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Very slow files upload (Wifi or 4G)

Explorer | Level 3

Hi Jay,

Thank you for your help :

  • Only PDF
  • Most of the time it's one page

Thanks a lot,

Henri

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Re: Very slow files upload (Wifi or 4G)

Dropboxer

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try deleting the app, rebooting the phone, and then reinstalling it to see if this helps?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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