cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Video does not play - shows “.mp4 file is supported but something went wrong”

Highlighted

Video does not play - shows “.mp4 file is supported but something went wrong”

Explorer | Level 3

Hi 

 

sorry i start like this, but am a frustated user right now! I tried uploading a video on a social professional platform through sharing a dropbox file and it just does not work when trying to view that file through Linkedin !!! Spent quite a few hours trying to resolve it! Super frustrated with the dropbox platform. All i get is “.mp4 file is supported but something went wrong” . I googled and tried everything , incognito mode, clear cache , nothing works . Also i am worried that all my other files may be visible to Public now since i dont know what they can see. Also, since i moved the video file location from one folder to another on dropbox and now I'm worried public can see my original file location and access other files in there .. can you pls help me urgently? 

Regards 

PS

3 Replies 3
Highlighted

Re: Video does not play

Dropboxer

Hey @PSinha, I'm sorry to hear you're having trouble with this!

 

Just to cover all bases, did you try using another web browser to open the link to the file, to see if there's any difference there?

 

If the issue persists there, can you please send me a screenshot of the error message?

 

Also, if you created a shared link for just that file, no one who opens the link will be able to see any other info in your Dropbox account.

 

The link will only allow access to the file or folder that you specifically created the link for. If you're concerned, you can even delete the link with these steps

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Video does not play

Explorer | Level 3

Hi Daphne

thanks for responding. Yes, I tried both IE and Chrome as well, but to no avail. I checked with friends to see if they can access the link from their phones (as a diff account user on Linkedin) but apparently they cant.
Pls see attached screenshot of the error. 61EF613F-9024-4542-887C-9B60EB127668.png

Highlighted

Re: Video does not play

Dropboxer

Hi @PSinha, out of curiosity, could you download the file on your computer and see if it previews normally using a third party app?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?