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Video export failed. It says it can't be downloaded to this device.

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Video export failed. It says it can't be downloaded to this device.

Helpful | Level 6

Hello guys, I have a problem with exporting a video to my iphone and ipad devices. I used to export/download same videos before but now it says it can't be downloaded to this device. A video I want now to export is 8MB large and mp4 format - same as videos I before exported but now I can't. 

1 Accepted Solution

Accepted Solutions
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Re: video export failed

Helpful | Level 6

Hey guys I've just solved my problem - a catch was that the video resolution was too high 🙈 Thanks for support and everything 😉

View solution in original post

18 Replies 18
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Re: video export failed

Super User II
Super User II

Does it give any errors or not?

Could you try marking it as offline before exporting?


 


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Re: video export failed

Helpful | Level 6
I’m getting a message that this type of video cannot be saved to this device. I can’t understand because these type of videos I always used to download on my devices with dropbox.
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Re: video export failed

Super User II
Super User II

I suggest speaking to Apple then - especially if you have updated the software recently to see if they've had a change in software requirements 


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Re: video export failed

Dropboxer
Dropboxer

Hey @nejra_t, sorry to hear about this. 

Some questions for you: 

  • Is this exporting error with all your files?
  • What is the file type that gives you this error? 
  • What is the version of your mobile and iPad OS? 

If possible, please add a screenshot of the error message you described. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: video export failed

Helpful | Level 6
I have the latest version of iOS 13.3 and the latest version of a dropbox app and now I can’t even download videos I could before..I do have anough memory on device..to repeat I have a difficulties with download videos with the other drive apps (onedrive, google drive)...I posted a question of apple support community but it didn’t show up on community :/
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Re: video export failed

Dropboxer
Dropboxer

Happy new year @nejra_t

Thanks for the additional information. It is good to check in with all the resources you have.

As for not seeing comments in the apple support community, you can try posting your comment once more from another browser and see if it shows up. That's what I would advise for any website, if elements of the page don't seem to load. 

Let's test something   

Let me know if you got any errors trying out these steps. 

Thank you for your patience. 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: video export failed

Helpful | Level 6
Thank you Fiona, happy New Year to you too. I have tried all of that and still can’t download/export videos. Still not receiving any other answers :/
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Re: video export failed

Dropboxer
Dropboxer

Sorry to hear that. 

So, can the files be offlined and show in your Files app successfully? 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: video export failed

Helpful | Level 6
Unfortunately no 😩 I don’t know what to do now 😭

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