Dropbox files & folders
Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.
Having issue with downloading video files from shared link on Mac. Example: File size 5.35GB, downloads to completion, but Quicktime says unable to open file, file not compatible. Check file size is 944MB.
Go to Solution.
I was able to resolve my download issue. I switched browsers.
View solution in original post
DaphneCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thank you for replying.
1) Yes, this happens with multiple video files .mov and .mxf files
2) I am not using a web browser to retrieve the file, a client of mine
sends me an email and within the email is a share link that I click on,
that opens the beginning clip of the video, to the right is another radio button giving me
an option to 'Download Direct' or 'Save to Drop Box', the latter works, the former fails.
3) I am not sure of 'incognito/private' browsing window.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!