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Video only downloading partially

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Video only downloading partially

Helpful | Level 5

Hi there,

 

I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute long video will only play 1.5 mins of the footage).

 

My colleagues have tried downloading the videos on their devices and not had any issues downloading and reuploading the videos.

 

Any ideas why this might be happening?

1 Accepted Solution

Accepted Solutions
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Re: Video only downloading partially

Helpful | Level 5

Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

View solution in original post

5 Replies 5
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Re: Video only downloading partially

Dropboxer
Dropboxer

Hi there @Tessadet, thanks for checking in with us on the Dropbox Community. 

 

Just to make sure that we cover as much initial troubleshooting as possible, could you confirm if you've tried downloading the file from another browser or an incognito window?

 

Let me know of any updates - cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Video only downloading partially

Helpful | Level 5

Hi! Yes I tried on Edge and incognito - same issue!

Highlighted

Re: Video only downloading partially

Dropboxer
Dropboxer

Thanks for your swift reply, @Tessadet

 

Could you also try downloading the file after you've:

  • Cleared your browser's cache?
  • Making sure that you're not running any third party browser extensions/plugins?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Video only downloading partially

Helpful | Level 5

Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

View solution in original post

Highlighted

Re: Video only downloading partially

Dropboxer
Dropboxer

I'm glad to hear that you were able to resolve your concern, @Tessadet.

 

If anything else comes up, just give us a shout. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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