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Video will not Preview. Error Message: Something went wrong while previewing this file

Video will not Preview. Error Message: Something went wrong while previewing this file

Explorer | Level 3

I upload a video from my Mac.  Video will not preview, I get "Something went wrong while previewing this file" and when I share it they cannot view it.  They get random letters.  Please assist.

5 Replies 5

Re: Video will not Preview. Error Message: Something went wrong while previewing this file

Dropboxer

Hi @Pouliedawg, thanks for checking in with us. 

 

Out of curiosity, are you able to preview the video when you download it locally?

 

Have you also tried re-uploading the video to your Dropbox account by any chance? 

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Video will not Preview. Error Message: Something went wrong while previewing this file

Explorer | Level 3

Yes I am able to watch the video on my MacAir when I popem it.

Re: Video will not Preview. Error Message: Something went wrong while previewing this file

Dropboxer

Thanks for confirming @Pouliedawg.

 

Did you have the chance to try re-uploading the file, as Lusil suggested, to see if that makes any difference?

 

If not, would you mind sending a screenshot of the error you see when trying to preview the file?


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Video will not Preview. Error Message: Something went wrong while previewing this file

Explorer | Level 3

Yes I re-uploaded the file and still got this:

 

Screen Shot 2021-01-14 at 6.38.22 PM.png

Re: Video will not Preview. Error Message: Something went wrong while previewing this file

Dropboxer

Do you get any different results after clearing your browser's cache or on other browsers perchance @Pouliedawg?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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