Hi @Pouliedawg, thanks for checking in with us.
Out of curiosity, are you able to preview the video when you download it locally?
Have you also tried re-uploading the video to your Dropbox account by any chance?
Let me know what you find, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for confirming @Pouliedawg.
Did you have the chance to try re-uploading the file, as Lusil suggested, to see if that makes any difference?
If not, would you mind sending a screenshot of the error you see when trying to preview the file?
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Yes I re-uploaded the file and still got this:
Do you get any different results after clearing your browser's cache or on other browsers perchance @Pouliedawg?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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