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Videos freeze after few seconds

Videos freeze after few seconds

Loveafrica
Helpful | Level 6

I am working on an ipad Pro.

A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first. 

Now, 3 months later, every video on opening begins playing correctly then after about 45 - 60 seconds the picture freezes, the voiceover is silent but the timer continues to roll as though the video is still playing.

Please can someone be kind enough to help me solve this problem.

Many thanks

 

 

1 Accepted Solution

Accepted Solutions

Re: Videos freeze after few seconds

Loveafrica
Helpful | Level 6

Hi Jane

I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

I have since deleted the troublesome videos from my Dropbox.  

‘Thanks to all who offered help. I am most grateful. 

View solution in original post

8 Replies 8

Re: Videos freeze after few seconds

Rich
Super User II
Did you download them to the device and open them in a media player app on the iPad, or are you just streaming them through Dropbox from the original source?

Re: Videos freeze after few seconds

Loveafrica
Helpful | Level 6

Hello Rich

thank you for responding. 

I an streaming from original source. 

If there is an app I can get to try, that would be great. 

Although I have worked with computers all my working life (I’m now a pensioner!) Dropbox has me beaten!

Thanks again!

Re: Videos freeze after few seconds

Jane
Dropboxer

Hey @Loveafrica, apologies for getting back to you in delay. Are you still facing this issue? 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Videos freeze after few seconds

Loveafrica
Helpful | Level 6

Hi Jane

I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

I have since deleted the troublesome videos from my Dropbox.  

‘Thanks to all who offered help. I am most grateful. 

Re: Videos freeze after few seconds

Jane
Dropboxer
Thanks for looping back to me to let me know of the progress @Loveafrica, much appreciated!
 
It’s my understanding that this has now been fixed for you with this workaround, though I’d like to quickly remind you that we’re always here for you in case you may need any additional assistance in the future, so please feel free to post us at any time. Take care until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Videos freeze after few seconds

Loveafrica
Helpful | Level 6

Thank you so much. 

A very caring community and your help is much appreciated. 

Re: Videos freeze after few seconds

emma5
New member | Level 2

This happened to me too.

Re: Videos freeze after few seconds

Jane
Dropboxer
Hey emma5, thanks for reaching out to us on our Community on this behavior, let me follow-up a bit more closely with you! 
 
For starters can you let me know if you had received these videos in a view-only shared link :link: or someone invited you to a shared folder :dividers:? Does that happen with all your videos or just some of them? I’d greatly appreciate any detail you could share with me here, so as to get a better understanding of what’s happening. 
 
I’ll be awaiting your next post here, so as to work together on a fix! 
 
 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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    Jane Dropboxer
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    emma5 New member | Level 2
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    Loveafrica Helpful | Level 6
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