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Waiting to Download taking forever

Waiting to Download taking forever

LilithRose
New member | Level 2

Hi I've been using dropbox for a while now when it comes to downloading large files, or even just exporting videos to my laptop. Yesterday I was filming a youtube video on my phone (about 30gb, 45 minutes long) and I wanted to export it to my laptop so I can edit it. I left my phone on all night so it would be able to download to dropbox (10 hours). And when I check it still says "waiting to download" when there's no other videos or files in queue to download besides that and there was no progress on the download. Any ideas what to do? 

3 Replies 3

Re: Waiting to Download taking forever

Hannah
Dropboxer
Hey @LilithRose, thanks for reaching out about this!

Can you just clarify for me what you were trying to do? Was this video saved in your phone's memory and you were trying to add it to Dropbox using the Dropbox mobile app?

Or was it saved in your Dropbox account and you were trying to download it to your device?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Waiting to Download taking forever

LilithRose
New member | Level 2

Hi @Hannah!

I was trying to upload it from my phones memory/camera roll to the dropbox app so I can upload it on my computer. I tried again last night and left my phone running for about 6 hours, and there was no progress on the upload.

Re: Waiting to Download taking forever

Jay
Dropboxer
Hi @LilithRose, as you're still experiencing issues, I'd recommend contacting the support team directly for further assistance on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    LilithRose New member | Level 2
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    Hannah Dropboxer
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