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Wav file wont open in app or d.l !!!! When i click it on my app, it tried to open but it loads forev

New member | Level 2
New member | Level 2

Hi I need help, my wav file, approximately 100mb, wont open on my app, it tries to open but it just suta on the loading screen and when I try to download it the download also tries but doent download. If I download it of the desktop site, itwont open the file on my phone, when I go onto the desktop site to stream, it plays the wav file but in very poor quality.

Thanks you in advance !

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Re: Wav file wont open in app or d.l !!!! When i click it on my app, it tried to open but it loads f

Dropboxer
Dropboxer

Hi @Marcuslll, welcome to the Dropbox Community!

I'd be more than happy to help, but I'll just need a bit more info on this. For example:

  • Have you tried downloading and previewing the file from another browser or an incognito sessions?
  • Have you cleared the browser's or the mobile app's cache by any chance?
  • Could you also clarify if you can preview the file when you try to open it from the desktop app or the Dropbox folder?

Any additional details or screenshots (without personal info) would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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