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We have lost folders after downgrade. From Business Account to Regular account. Then we upgraded.

New member | Level 2
New member | Level 2

PLEASE PLEASE HELP ME. OUR SMALL COMPANY IS BASICALLY DOOMED WE CANNOT WORK ANYMORE. 

Thats how it happened. 

- We had a regular account.

> Then we upgraded to Business Account (5 Licenses) 

> Then we started living happily ever after.

> Then one day we forgot to pay the bill. and DropBox Downgraded our account back to regular account. 

> All files got missed up and we lost the names and sharing privilages ..etc

> Then we took care of the payment and our account got Upgraded again. 

> BUT all of the our work still messed up. 

1 Reply 1
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Re: We have lost folders after downgrade. From Business Account to Regular account. Then we upgraded

Dropboxer
Dropboxer
Hey @AhmadAlanazi, thanks for choosing Dropbox & posting us your question on the Community!
 
  • So that we’re aligned, could you specify if it’s shared or personal content you’re missing at the moment? 
  • Also, can you clarify if your team is working with a Team Folder or Team Space
  • Maybe your team admin has re-arranged your folder structure &/or re-assigned permissions at a certain point. Have you discussed your concern with them by any chance? 
I'd suggest checking on your Sharing tab for folders you could add back &/or your Deleted Files page, just in case these files were accidentally removed by another shared folder member. Let me know what you find there please. 
 
I look forward to hearing back from you with your findings!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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