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What can I do to improve my syncing speed from my desktop?

Explorer | Level 4

My upload speed can not go higher than 1500kb/s even though my ISP speed test shows capability of 10mb/s . My upload bandwidth within dropbox is set to unlimited. I am hardwired into modem. Why the slow uplaod speeds?Screen Shot 2019-02-22 at 11.21.16 PM.pngScreen Shot 2019-02-22 at 11.21.01 PM.png

1 Accepted Solution

Accepted Solutions
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Re: Slow Upload Sync Speed

Dropboxer
Dropboxer
Hey there (@tricknowledge), following your comment here, I ran a search on my end on our system & I’ve located your open support request with my colleague there. I’ve included a note of your comments here on your ongoing correspondence, so as to have all relevant info on the same email chain. Please include any follow-up inquiries you may have there, as they have direct access to your account details on our tools & they can further address your syncing-related concern in a bit more depth.
 
In any event, I remain at your entire disposal should you have more questions or you’d like to share your thoughts. Thanks in advance for all the time you’re devoting to discuss this with our team! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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View solution in original post

11 Replies 11
Highlighted

Re: Slow Upload Sync Speed

Dropboxer
Dropboxer
Hey there (@tricknowledge), following your comment here, I ran a search on my end on our system & I’ve located your open support request with my colleague there. I’ve included a note of your comments here on your ongoing correspondence, so as to have all relevant info on the same email chain. Please include any follow-up inquiries you may have there, as they have direct access to your account details on our tools & they can further address your syncing-related concern in a bit more depth.
 
In any event, I remain at your entire disposal should you have more questions or you’d like to share your thoughts. Thanks in advance for all the time you’re devoting to discuss this with our team! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Slow Upload Sync Speed

Helpful | Level 5

how has this been solved? I've been looking through all of the upload problem threads and i dont see any solution? just the same exact response copy and pasted

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Re: Slow Upload Sync Speed

Explorer | Level 4
No not resolved! Spectrum blames Dropbox and Dropbox blames Spectrum (isp) Someone is throttling for sure!
Highlighted

Re: What can I do to improve my syncing speed from my desktop?

Super User II
Super User II

@tricknowledge wrote:

My upload speed can not go higher than 1500kb/s even though my ISP speed test shows capability of 10mb/s .


You can't directly compare your Dropbox upload speed to your Speedtest speeds without doing some math first.

While most ISPs and speed test sites display their results in bits (kilo or mega), the speeds reported by Dropbox are in bytes. You need to do the conversion before comparing. The 1535KB/s transfer speed seen in your screenshot above is approximately 12.3Mb/s, or faster than the upload speed seen in your Speedtest.

Also, each file that you upload is hashed and compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate KB/s speed that's displayed in the Dropbox sync status. In other words, it's not just a transfer speed and can't be directly compared to the upload and download speeds provided by your ISP.

In short, your Dropbox uploads are not being throttled.

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Re: What can I do to improve my syncing speed from my desktop?

New member | Level 2
New member | Level 2

It's somewhere in the Spectrum network routing to Dropbox.   Using a different ISP (while I was offsite) I was able to get the normal 3MB/s insteasd of the crappy 800KBs at home.  3MB/s was normal for me at home a few weeks ago.

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Re: Slow Upload Sync Speed

New member | Level 2
New member | Level 2

This is not a resolution

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Re: What can I do to improve my syncing speed from my desktop?

New member | Level 2
New member | Level 2

Not solved! dropbox is lying

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Re: What can I do to improve my syncing speed from my desktop?

Helpful | Level 5
Can you provide Step by step instructions on how I can improve the upload speed? Have not been able to upload over 800kb/s yet my tv in the same room can stream 4K UHD
Highlighted

Re: What can I do to improve my syncing speed from my desktop?

Dropboxer
Dropboxer

Hey everyone, thanks for joining this thread here!

I'd like to look into this with you all here, so can you please check that your bandwidth settings for the desktop app aren't limited as a first step.

If this doesn't appear to help, then please try restarting your internet router.

Should you still be having issues with your syncing speeds, then please send along a screenshot of the syncing speed shown when hovering over the Dropbox icon in your system tray/menu bar.

Let me know and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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