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When I download files to my computer, the sound becomes corrupted?

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When I download files to my computer, the sound becomes corrupted?

New member | Level 2

Hey, I am on a MacBook Pro running macOS Mojave. I have audio files shared with me that sound uncorrupted when listedned to via the dropbox.com When I download the files to my mac via driect download they become corrupted (changes sound of files). I have tried downlading on Google Chrome, Safari, Download All, and downloading each file individually. Any guesses of how to fix this? Thank you!! 

1 Accepted Solution

Accepted Solutions
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Re: corrupt file download

Super User II

I doubt they becoming corrupted. LIkely a problem with the audio player you're using, especially if you're getting the same result in multiple browsers.

Try a different audiop player.

View solution in original post

3 Replies 3
Highlighted

Re: corrupt file download

Super User II

I doubt they becoming corrupted. LIkely a problem with the audio player you're using, especially if you're getting the same result in multiple browsers.

Try a different audiop player.

View solution in original post

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Re: When I download files to my computer, the sound becomes corrupted?

New member | Level 2

I know this is an old thread but it happens all the time.

I don't think it's your browser. I have an intermittent issue with WAV files being stored on Dropbox and used in Pro Tools. When they are first loaded into Pro Tools they are fine. However at some point something happens to the files and when they play back in Pro Tools (even though the waveform is fine) they are just white noise.

Now some might say, ah that's Pro Tools but no, because if you go back to the orginal files on dropbox at this point they are also corrupted.

It just happened to me again this evening. I am convinced that Dropbox is corrupting some header information or something and I know other people have experienced the same problem. I would love for Dropbox suppor to address this problem properly because it is hellish and can ruin entire sessions!

Thanks

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Re: When I download files to my computer, the sound becomes corrupted?

Dropboxer

Hi @rs70; thanks for joining the discussion here.

 

Based on your description, it sounds like the 3rd party app you're using (Pro tools) is somehow corrupting the files in question, since when you re-visit them on our website they show as corrupted too. 

 

Just to make sure if that's the case or something else that's happening, could you take a look at the file's version history to see if there are multiple versions of the file and/or if an older one works as expected? 

 

Also, were you indeed able to preview those files on our website before accessing them from Pro Tools? 

 

Let us know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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