cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When I download or export a video, the audio doesn't play on my device. Any help?

When I download or export a video, the audio doesn't play on my device. Any help?

New member | Level 2

I've tried to download or export video and can't get the audio to download as well. The audio and video play fine in the app but wont play one its downloaded onto my device.

1 Reply 1

Re: Downloading

Dropboxer

Hello there @KPern, I hope you're doing well!

 

Can you just clarify for me where you're downloading the file from and to? Eg. the website, mobile app or desktop app

 

Also, what file format if the video that you're downloading? What about the OS of your device?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?