When I scan a document using the DB app on my iPhone, it just disappears without saving.

[Nik1111]

When I scan a document using the DB app on my iPhone, it sounds like it takes the photo, but then the app just closes, the scan of the document isn't there. Why does this happen? How can I fix it?

[Rich]

Have you removed and reinstalled the Dropbox app yet?

[Nik1111]

Hello, Yes I've tried updating the app then deleting and reinstalling it. Still doesn't work.

 :-(

[Rich · Accepted solution]

Restarted the device?

The feature itself seems to be working fine for me. I scan files a few times each week.

[Nik1111]

Thanks Rich.

Restart the device? Good idea. That fixed it!

Don't know why I didn't try that earlier.