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When I scan a document using the DB app on my iPhone, it just disappears without saving.

When I scan a document using the DB app on my iPhone, it just disappears without saving.

Nik1111
Explorer | Level 4

When I scan a document using the DB app on my iPhone, it sounds like it takes the photo, but then the app just closes, the scan of the document isn't there. Why does this happen? How can I fix it?

1 Accepted Solution

Accepted Solutions

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Rich
Super User II

Restarted the device?

The feature itself seems to be working fine for me. I scan files a few times each week.

View solution in original post

5 Replies 5

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Rich
Super User II

Have you removed and reinstalled the Dropbox app yet?

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Nik1111
Explorer | Level 4

Hello, Yes I've tried updating the app then deleting and reinstalling it. Still doesn't work.

 😞

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Rich
Super User II

Restarted the device?

The feature itself seems to be working fine for me. I scan files a few times each week.

View solution in original post

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Nik1111
Explorer | Level 4

Thanks Rich.

Restart the device? Good idea. That fixed it!

Don't know why I didn't try that earlier.

 

Re: When I scan a document using the DB app on my iPhone, it just disappears without saving.

Mark_F
New member | Level 2

scan had been working properly for months, love it!

then it started closing app after scan and before saving, 100% repeatable.

deleted and reinstalled app, same problem.

restarted iPhone X (latest version ios) using “hard reset” (vol up, vol down, hold power till apple logo), same problem.

hard reset second time, now working properly.

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