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When clicking on a shared file, it says I'm offline, but I'm online instead

New member | Level 2
New member | Level 2

I tap to view a file in a folder and it just tells me "cant connect to dropbox. Make sure you are online or try later."
I am online and i have tried later, only some files in the folder appear to show this error
All files are above 15kb and are either a .jpg or .mp4 file
This is from a shared folder link.
Any help is appreciated

2 Replies 2
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Re: When i click on a shares file i am told that i am offline when i am not

Dropboxer
Dropboxer

Hi @Rictor, let's try and solve this together!

Could you clarify if this is on the mobile version of the Dropbox app, and if so what version of the app are you using, and on what device? Have you tried using a different WiFi network, or cellular data, to rule out issues related to the connection itself?

Does the shared link work normally if you're using a desktop browser? 

Any other useful info you can think of would be great! 

Keep me posted.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: When i click on a shares file i am told that i am offline when i am not

New member | Level 2
New member | Level 2
I'm having the same issue on Android in app
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