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When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

tht
Explorer | Level 3

When I try to open a Google Doc or Google Sheet from my Dropbox folder, I get redirected to a screen asking me to sign in to continue. I am already signed in and when I click the "Sign In" button, the same page just reloads. I tried signing out and back in, closing reloading my browser after clearing cache/cookies, and opening the files from the desktop app. All produced the same result. 

I can't access any Google files that are saved in my Dropbox. 

 

tht_0-1619632855285.png

 

4 Replies 4

Re: When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

Jay
Dropboxer
Hi @tht, thanks for messaging the Community!

Could you try opening the Google Doc directly via the Dropbox site to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

tht
Explorer | Level 3

Thanks Jay. I am opening the documents directly on the Dropbox site. I can get the to open in the "preview" type window, but when I select to open them with Google Docs or Google Sheets, it gives the the you need to login in page (that doesn't let you log in).

Re: When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

tht
Explorer | Level 3

It might be a Chrome browser issue. Everything works fine when using Firefox .

Re: When trying to open a Google Doc or Sheet, Redirected and Doesn't Open

Jay
Dropboxer
Try using incognito/private browsing mode without any extensions running to see if this helps.

If it does, then it means a specific extension is preventing the site from loading. Try testing out any script blockers or security software first to see if they could be causing this.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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