cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

Explorer | Level 3

Hello community,

I have been using Camera Upload for about 10 days and it behaves randomely with videos.

Most of the type it would not upload my videos, but only my photos. However, somedays videos are being uploaded.

 

A real headache. I've been trying lots of things I read on the board but to no avail (toggle video upload on and off, restart, etc).

I would appreciate some help. Otherwise, I'll simply drop the feature.


Thanks


Sam

4 Replies 4

Re: When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

Dropboxer

Hi there @Sam52, I'm sorry to hear you're having trouble with this!

 

Just so I can have a better understanding of the issue that you're having here, please let me know the following:

  • Are only specific videos being uploaded or are they just being uploaded at random times?
  • Which version of the Dropbox app do you have installed?
  • What OS is your device running?
  • How much space do you have free in Dropbox?
  • How much space is free on your device?

Let me know and we can take it from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

Explorer | Level 3

Hi Daphne see below for responses:

 

  • Are only specific videos being uploaded or are they just being uploaded at random times? YES TO BOTH. AS OF NOW IT  STOPPED DOWNLOADING ANY VIDEOS. WHEN I STARTED USING THE CAMERA UPLOAD FEATURE ABOUT 10 DAYS AGO, IT WOULD DOWNLOAD SOME VIDEOS, BUT ONLY ON AND OFF RANDOMLY. 
  • Which version of the Dropbox app do you have installed? LATEST UPDATE ON IOS IPHONE (13.6.1)
  • What OS is your device running? (IOS 13.6.1)
  • How much space do you have free in Dropbox? I HAVE 1.7 TB OF SPACE LEFT.
  • How much space is free on your device? I HAVE 126GB OF STORAGE LEFT ON MY IPHONE.

Also, my dropbox "Camera upload" goes to the cloud only and not on my disk (be it on my iphone or macbook).

Thank you

Re: When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

Dropboxer

Thanks for getting back to me here @Sam52!

 

Can you let me know if the app is still trying to upload files now through camera uploads? If it's still uploading other files then I'm wondering if the videos may simply be backlogged.

 

If not, can you let me know if you have any issues when you try and manually upload one of the missing videos?

 

Also, are the videos all the same file type? Are they around the same size too?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: When using camera uploads, it behaves randomly and uploads only some videos. Any ideas?

Explorer | Level 3

Daphne,

 

Manual uploads work fine, regardless of the size of the videos.

 

Automatic uploads is still behaving randomly i.e. selecting some vids and discarding some others.

 

I have abandonned the feature now as it's not reliable and I am saving my pictures on my icloud.


Thanks.


Sam

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?