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Where are my shared files?

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Where are my shared files?

Explorer | Level 3

I have been using Dropbox to share files between friends and my existing computers. I usually do not have an issue.

But recently I have had problems that are not syncing issues with select folders. Meaning, when I upload a file to a shared Dropbox folder from my Mac, I can see it on my:

1. Mac portal for Dropbox

2. PC portal for Dropbox

3. Dropbox phone app for Dropbox.

4. PC website for Dropbox

But I can NOT see the file if I use file explorer in my pc. 

All other files and folders I can see. Any suggestions?

1 Accepted Solution

Accepted Solutions
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Re: Where are my shared files?

Dropboxer
Dropboxer

Hi @Ralski, it could be that the files have incompatible characters in the filenames, like a : or | symbol. Try removing any symbols to see if they sync to your PC.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

7 Replies 7
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Re: Where are my shared files?

Dropboxer
Dropboxer

Hi there @Ralski, let's see what we can find on this. 

 

The first thought that came to my head was that there could be an older version of the Dropbox folder in your File Explorer. 

 

Could you make sure that you're looking at the correct path that should contain the latest versions of your files? 

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Where are my shared files?

Explorer | Level 3

Yes, the path is correct.

I can see new test folders that I created, but not the files I dragged within the folders.

Only when I look via the Dropbox website. Very strange.

 

I had this problem once before and it resolved itself.

Not sure if it's a temporary glitch or..?

Highlighted

Re: Where are my shared files?

Dropboxer
Dropboxer

Have you tried rebooting your computer? Maybe that will do the trick. 

 

Keep me posted, @Ralski!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Where are my shared files?

Explorer | Level 3

Yes. I rebooted and Logged off/on both my PC and Mac.

The fact that it shows new folders created in real time tells me it's working.

The fact taht the files that I put in those folders don't show up is baffling to me.

Highlighted

Re: Where are my shared files?

Dropboxer
Dropboxer

Hi @Ralski, it could be that the files have incompatible characters in the filenames, like a : or | symbol. Try removing any symbols to see if they sync to your PC.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Where are my shared files?

Explorer | Level 3

Bingo! That was the issue.

My Mac saved file names by default with date and time - i.e. " 9:29:20, 1.01 PM"

Once I renamed the file, it showed up.

 

Many thanks!

Highlighted

Re: Where are my shared files?

Dropboxer
Dropboxer

No problem, @Ralski, glad to hear that we resolved the issue.

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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