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Re: White cross in some files in Windows 10

White cross in some files in Windows 10

rfog
Collaborator | Level 9
Go to solution

Take a look to the next capture:

Screenshot 2020-10-01 103346.png

What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven't found it in the list of iconography in documentation.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rfog
Collaborator | Level 9
Go to solution

@Jay ,

 

I have 3 :innocent: Drobpox, OneDrive and iCloudDrive. I think iCloud Drive does not use overlays, but OneDrive uses them. Once I closed OneDrive, all overlays dissapeard, from OneDrive folders and from Dropbox. Could be that. If is only cosmetic issues, I don't mind.

 

Thanks.

Jay
Dropbox Staff
Go to solution

It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date.

 

If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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