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White cross in some files in Windows 10

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White cross in some files in Windows 10

Helpful | Level 6

Take a look to the next capture:

Screenshot 2020-10-01 103346.png

What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven't found it in the list of iconography in documentation.

1 Accepted Solution

Accepted Solutions
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Re: White cross in some files in Windows 10

Dropboxer

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: White cross in some files in Windows 10

Dropboxer

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: White cross in some files in Windows 10

Helpful | Level 6

@Jay ,

 

I have 3  Drobpox, OneDrive and iCloudDrive. I think iCloud Drive does not use overlays, but OneDrive uses them. Once I closed OneDrive, all overlays dissapeard, from OneDrive folders and from Dropbox. Could be that. If is only cosmetic issues, I don't mind.

 

Thanks.

Highlighted

Re: White cross in some files in Windows 10

Dropboxer

It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date.

 

If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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