cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Why are Powerpoints making the desktop app "Not respond"?

Explorer | Level 3

Hi All,

I am hoping someone can assist me with the following proplem.

There are 3 laptops linked to my dropbox account.

All dropbox files on the one of the laptops are opening and functioning as expected (online and via app)

However, the problems is with the other 2.

We are unable to open Powerpoint Presentations via the Dropbox App (says Not Responding). They are opening online and on the respective desktops.

Not sure what the issue is or how to fix it.

3 Replies 3
Highlighted

Re: Dropbox Powerpoints

Dropboxer
Dropboxer

Hi @Acoach, I hope you're having a good day so far!

Are these files currently local or set as "Online only" with Smart Sync? If they're online only, can you make the file local and try open it again to see if there's any difference?

Do you see this same error message when trying to open any other file type from the desktop app?

Also, does this occur for all PowerPoint files or just a select few?

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Why are Powerpoints making the desktop app "Not respond"?

New member | Level 2
New member | Level 2

Hi, it's usually happen because you didn't update your system version. Try cleaning all the dates (like cache) the app has. It works for me.

Hope it helps u!

Highlighted

Re: Dropbox Powerpoints

Explorer | Level 3

Thanks alot! I will try it

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?