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Why are files in my account online not syncing to my computer?

Helpful | Level 6

Edited by moderatorEdited by moderator

Any explanation of this? Files refuses to sync. 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Files not synchronized

Dropboxer
Dropboxer

Hi there @rfog, I hope you're having a good day so far!

Can you just check if the files within the folder have any incompatible characters for the OS of your computer?

You can see a full list of these characters from here.

If not, can you let me know if you see any errors when you click the Dropbox icon in your system tray and the exact sync status shown?

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Files not synchronized

Dropboxer
Dropboxer

Hi there @rfog, I hope you're having a good day so far!

Can you just check if the files within the folder have any incompatible characters for the OS of your computer?

You can see a full list of these characters from here.

If not, can you let me know if you see any errors when you click the Dropbox icon in your system tray and the exact sync status shown?

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Files not synchronized

Helpful | Level 6

Yes, it had some not allowed characters for Windows (but not for macOS, origin of the files).

PS: I removed the files before be able to check the sync status, but surely the issue were non-allowed characters. 

 

Thanks.

Highlighted

Re: Files not synchronized

Dropboxer
Dropboxer

I'm glad to hear that we got to the bottom of that @rfog!

If you need anything else, feel free to just give me a nudge here.

Hope you enjoy the rest of your week!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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