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Why aren't my files syncing?

Why aren't my files syncing?

benyandell
Explorer | Level 3

I have two computer in two separate locations. For years I have never had a problem. Dropbox would automatically sync files and folders between the two computers. For some reason that has stopped. I have files I desperately need, and I have no idea how to get them. I had never contacted customer service before, but today I tried to do a live chat. That never happened. Who knows why?

 

Any idea on how to get my files to sync between computers?

12 Replies 12

Re: Why aren't my files syncing?

Jay
Dropboxer
Hi @benyandell, thanks for messaging the Community!

Let's see if we can resolve this matter for you. 

Is the Dropbox desktop application syncing and running on both machines?

Could you check if the files on one computer are syncing to the Dropbox site?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

Jay,

I spent three weeks at my home in upstate NY. I put any number of files in dropbox while I was there. I am back in New York City, and none of the files are on my dropbox here in NYC. My application was running upstate. It is running here. I have added files since my return three days ago, but I do not see any of the files that I added three weeks ago.

 

Ben

Re: Why aren't my files syncing?

Jay
Dropboxer
When you say you added them to your Dropbox, do you mean in the local Dropbox folder on that machine, or uploaded directly to the Dropbox site?

Are you certain that syncing was running on that app, and wasn't paused?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

I added them to the local dropbox folder on that machine. I have no idea how one would pause the sync process on dropbox.

 

Ben

Re: Why aren't my files syncing?

Jay
Dropboxer
After moving them into the Dropbox folder, are you certain that the app was syncing the files to the site? Did the icon change showing blue arrows? 

Did the files appear on the Dropbox site at all? You can check your previous events on your account from here.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

Jay,

You have to understand where I am coming from. I have been using dropbox for years. I add a file to one computer at one location. I return home, and the file is at the other location. I don't know anything about pausing sync. I don't know anything about blue arrows.

 

I will tell you this. I looked at my history. I arrived at my upstate home on April 4th. There seems to be sync until April 15th. Then there is a ten day gap until I returned to New York on April 25. Nothing appears to have synced. That is all I know.

 

Ben

Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

Jay,

I just looked through hundred of files on dropbox. I do not see a single blue arrow on any of them.

 

Ben

Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

I see some green check marks. I see some check marks that have a white background. I see now blue arrows.

Re: Why aren't my files syncing?

benyandell
Explorer | Level 3

I meant to say No Blue Arrows.

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