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Why can't I edit a file?

Why can't I edit a file?

Chandra exotik
Explorer | Level 3

Hi there,

I wanted to ask, why I couldn't edit a member file that it clearly says i can edit it

 

looking forward to hearing from you,

thank you

1 Accepted Solution

Accepted Solutions

Re: Why can't I edit a file?

Jay
Dropboxer
Hi @Chandra exotik, thanks for joining the Community!

Is this file inside a shared folder that is visible on your account?

Is it a file shared directly to your account? What type of file is it, and what error do you get when you try to edit it?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Re: Why can't I edit a file?

Jay
Dropboxer
Hi @Chandra exotik, thanks for joining the Community!

Is this file inside a shared folder that is visible on your account?

Is it a file shared directly to your account? What type of file is it, and what error do you get when you try to edit it?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Why can't I edit a file?

Chandra exotik
Explorer | Level 3

Hi Jay,

this is a shared file that has 3 to 4 members, but here says I'm the only member. the problem is once I edited this file nothing change in the owner file, any suggestion is needed. 

 

Thank you

Chandraexotik_1-1625539921140.jpg

 

Re: Why can't I edit a file?

Jay
Dropboxer
This file is located in your root Dropbox folder, and isn't shared to any individual. Did you originally download the file they provided into your Dropbox account?

Most likely, the file you're looking for is visible only via the site on this page.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why can't I edit a file?

Chandra exotik
Explorer | Level 3

Thank you so much, it helped!

Can’t edit any files

Paf13
New member | Level 2

I share my Dropbox with a family member but I am unable to open or edit any files. When I try to open a document I get a white screen with a blue box in the middle. I use an app on my iPad.
Thank you for any help.

Re: Can’t edit any files

Megan
Dropboxer
Hey @Paf13, welcome to our Community! 

What's the OS of the Dropbox app installed on your device? 

Have you tried uninstalling and reinstalling the app?

If you notice the same behavior, feel free to send me some screenshots of what you see on your end. 

Thanks a lot!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Chandra exotik Explorer | Level 3
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