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Why can't I get Figma and Lucidchart preview in the shared link?

Why can't I get Figma and Lucidchart preview in the shared link?

qxt_circle
New member | Level 2

Why can't I get Figma and Lucidchart preview in the shared link? Is it wrong or a common thing?

(PS: I met this trouble in both Chrome and Safari.

 

1612618661744.jpg

3 Replies 3

Re: Why can't I get Figma and Lucidchart preview in the shared link?

Mark
Super User II

Are the extensions shown in the list of supported files? https://help.dropbox.com/files-folders/sort-preview/file-types-that-preview


 


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Re: Why can't I get Figma and Lucidchart preview in the shared link?

qxt_circle
New member | Level 2

I'm sorry that I can't tell if the extensions shown in the list of supported files. But I can show the place where I add the file:

截屏2021-02-07 上午8.59.00.png

And in edit mode, it works well:

截屏2021-02-07 上午9.03.08.png

The problem only occurred in shared view, like this:

 截屏2021-02-07 上午9.04.42 1.png

Re: Why can't I get Figma and Lucidchart preview in the shared link?

Jay
Dropboxer
Hi @qxt_circle, would it be possible to contact you at your email associated with your profile to look into this further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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