The file checking tool only found two inconsequential files. All other paths seem to be legitimate. I can access all my files on other computers just fine. The problem seems to be isolated to this machine only. A potentially useful note, this is the only machine I use that uses Office 2019. I use older versions of Office on all other devices.
Is it okay if we reach out to your email associated with your forum profile in order to investigate this further?
To provide closure on my particular issue to the rest of the community, I'm replying here.
Turns out that the problem was with Microsoft Office suite, not Dropbox, as might have been expected from my comment on the Office specific document problem. Uninstalling and reinstalling Microsoft Office fixed the issue.
This hasn't solved the issue for me at all. Office documents are not the only affected documents. I cannot open PDFs or any other file at all without first making it local. I have tried all the other steps in this thread. Any other ideas?
Dropbox Support first, before I found my solution, told me to uninstall Dropbox and then reinstall with a link to the latest version of dropbox. I'd start there if I were you. After that, direct contact with Dropbox Support might give you a better list of troubleshooting steps to follow. There are also other threads similar to this one in the community forums.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!