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Why cant i upload a 5GB video file?

Why cant i upload a 5GB video file?

dave_bass5
Explorer | Level 3

Ive tried 3 browsers, 7 tries in total, to upload a 5GB video file. 

Either i get an error when uploading, or it just sits on 1 second left for hours. Google drive too 20mins so my connection and browser is not the issue. 

I dont want to use the desktop app, and ive not had issues in the past like this. I have plenty of space left. It is NOT my system. 

 

Any explanation.? No error code to report, so i realise its not much to go on, but this is crap considering i pay for a service that a free one has no issues doing. 

 

 

1 Reply 1

Re: Why cant i upload a 5GB video file?

Jay
Dropboxer
Hi @dave_bass5, thanks for posting on the Community.

I understand your frustration over this matter. 

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Keep me updated with any progress.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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