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Why do some people invited to my shared folder have to pay to access it?

New member | Level 2
New member | Level 2

I have a free accout with plenty of storage space.  In some cases it tells the person I am inviting that they do not have enough space and tells them they have to pay for more space. Why is this happening?

1 Accepted Solution

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Re: Why do some people invited to my shared folder have to pay to access it?

Dropboxer
Dropboxer

Hi @JFB1956; welcome to our Community and thanks for using Dropbox!

 

From what I gather, you noticed that some members of your shared folders are getting a notification that they're out of quota (available space on their accoun) - am I on the right track? 

 

If that's the case, it might be because their own Dropbox accounts are out of quota since a Dropbox account's storage quota is calculated by adding up the total amount of data in the account. This includes all shared folders you are a member of and all files collected from file requests.

 

I hope this clears things up a tad and I'm always around if you have any more questions! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Why do some people invited to my shared folder have to pay to access it?

Dropboxer
Dropboxer

Hi @JFB1956; welcome to our Community and thanks for using Dropbox!

 

From what I gather, you noticed that some members of your shared folders are getting a notification that they're out of quota (available space on their accoun) - am I on the right track? 

 

If that's the case, it might be because their own Dropbox accounts are out of quota since a Dropbox account's storage quota is calculated by adding up the total amount of data in the account. This includes all shared folders you are a member of and all files collected from file requests.

 

I hope this clears things up a tad and I'm always around if you have any more questions! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Why do some people invited to my shared folder have to pay to access it?

New member | Level 2
New member | Level 2

Hi Walter,

 

Thanks for the quick reply.  

 

The message you described is exactly the message that they received.  So even though I am the administrator of the folder it impacts there memory?  Is my understanding correct?

 

I appreciate your insight here.

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Re: Why do some people invited to my shared folder have to pay to access it?

Super User II
Super User II

@JFB1956 wrote:

So even though I am the administrator of the folder it impacts there memory?


That is correct. The folder exists in their account, so it counts against their storage as well. Refer to the following help article:

 

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