Why does syncing stop on my device?

[jojobo]

I work for a digital marketing company that uses Dropbox intensively (using the DB homescreen app on an iMac), and the sync continues to freeze when uploading our projects, causing our other team members to not get all the files needed. The files will still be trying to sync after days. A simple computer restart fixes the issue, but we can't keep relying on that due to our workflow. Not sure if this is a DB issue, or more of a RAM computer issue? 

[Jay]

Hi @jojobo, thanks for messaging the Community!

When you say that the sync is freezing, could you clarify what that means?

In the Dropbox desktop application, does it show up to date, and then started to sync, or does it show syncing constantly and isn't uploading any files?

This will help me to assist further!

[jojobo]

Hi Jay. 

The app would show it syncing constantly, but stuck at the same progress and not uploading the certain files. Yesterday it was stuck syncing 6 files with 1min for over an hour, even though there were more the 6 files to sync, until restarting the computer. We do work in large file sizes, and uses a back-up SSD, if it's worth noting. I appreciate any further help!  

[Emma · Accepted solution]

Hi @jojobo ,

Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!